Refund policy
At Nova Traderr, we want customers to have clear information about returns, exchanges, refunds, and order cancellations. This policy explains the conditions and process for requesting a return or refund.
30-Day Return Period
We accept returns for eligible defective and non-defective products.
Return requests must generally be submitted within 30 days from the date the order was delivered.
Requests submitted after the 30-day return period may not be accepted unless a longer period is required under applicable law.
Return Eligibility
To qualify for a return, the product should generally:
Be in its original condition
Be unused or unworn, where applicable
Include the original packaging and accompanying items, where applicable
Be associated with a valid order or proof of purchase
Products damaged through misuse, improper handling, or ordinary use may not qualify for a return.
All returned products are subject to review to determine whether the applicable return conditions have been met.
How to Request a Return
Please contact our customer support team before sending any product back.
When submitting a return request, please provide:
Your order number
The product you wish to return
The reason for the return
Relevant photos or other information when applicable
After reviewing your request, our support team will provide the appropriate return instructions if the product is eligible.
Please do not send a return to any address without receiving return instructions from our support team first.
Return Shipping
If your return is approved, we will provide the applicable return shipping instructions.
For standard returns involving non-defective products, the customer is responsible for the return shipping cost.
If you received a product that is damaged, defective, or incorrect, please contact us before returning it so we can review the issue and provide the appropriate instructions.
Product Exchanges
We accept exchanges for eligible products.
To request an exchange, please contact us within 30 days of delivery and provide your order number and details of the product you would like to exchange.
Exchanges are subject to product availability and the applicable return conditions. Once your request has been reviewed, our customer support team will provide the relevant exchange instructions.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible after delivery.
Please include your order number and, where applicable, clear photographs of the product and packaging. This information can help us review the issue and determine the appropriate resolution.
Please contact us before sending the product back so that we can provide the correct return instructions.
Refunds
Once a returned product has been received, it will be reviewed to determine whether it meets the applicable return requirements.
If the return is approved, the refund will generally be issued to the original payment method used for the purchase.
Approved refunds are generally issued within 7 business days after the return has been approved.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
Refund Processing Time
Refund processing is handled during applicable business days. Where a specific processing cutoff applies, the cutoff time is 5:00 PM Mountain Time (US and Canada).
Order Cancellation
If you need to cancel an order, please contact our customer support team as soon as possible after placing the order.
An order may be cancelled if it has not yet entered processing or shipping.
Once an order has entered the processing or shipping stage, cancellation may no longer be possible.
Non-Returnable Products
Certain products may not be eligible for return due to their nature, applicable legal requirements, or specific product conditions.
Where non-returnable conditions apply, the applicable information will be provided with the relevant product or store terms.
Contact Us
For questions about returns, exchanges, refunds, or order cancellations, please contact Nova Traderr using the information below.
Nova Traderr
1500 N GRANT STE 5490
Denver, CO 80203
United States
Phone: +1 720-798-9737
Email: support@novatraderr.com