Payment Policy
At Nova Traderr, we aim to keep the payment process clear and straightforward. This policy explains how payments are handled when you place an order through our website.
Accepted Payment Methods
The payment options available for your order are displayed during checkout. These may include major credit and debit cards and other payment methods supported by our checkout system.
Only the payment methods shown at checkout are available for use at the time you place your order.
Payment Processing
Payments are processed through the payment service providers available through our checkout.
Your payment information is handled by the applicable payment provider rather than being processed directly by Nova Traderr.
An order will proceed to processing after the required payment has been successfully completed.
Order and Payment Confirmation
After an order has been successfully placed and payment has been completed, you will receive an order confirmation by email.
If you believe your payment was completed but you have not received an order confirmation, please contact our customer support team. We can assist with checking the status of your order.
Payment Verification
In certain situations, additional verification may be required before an order can be processed.
If information is needed to verify a payment or order, we may contact you using the contact details provided during checkout. This may be necessary to review unusual or potentially unauthorized transactions.
Product Prices and Currency
Product prices are displayed in U.S. dollars (USD) unless otherwise stated.
The applicable product price and any additional charges associated with your order will be shown during checkout before you submit your payment.
Failed or Declined Payments
If your payment is declined or unsuccessful, please verify that the payment details you entered are correct and try again.
If the issue continues, you may need to contact your bank, card issuer, or payment provider for additional assistance.
An order cannot proceed to processing until the required payment has been successfully completed.
Refunds and Payment Issues
Approved refunds are handled in accordance with our Return and Refund Policy and are generally issued to the original payment method used for the purchase.
If you have a question concerning a payment, charge, refund, or order confirmation, please contact our customer support team and include your order information where applicable.
Contact Us
For questions or assistance related to payments and orders, you can contact Nova Traderr using the information below.
Nova Traderr
1500 N GRANT STE 5490
Denver, CO 80203
United States
Phone: +1 720-798-9737
Email: support@novatraderr.com