FAQs
What is Nova Traderr?
Nova Traderr is an online store serving customers throughout the United States. We provide a straightforward shopping experience with clear information about our products, orders, payments, shipping, returns, and refunds.
Where do you ship?
We currently ship orders within the United States.
Do you offer free shipping?
Yes. We offer free standard shipping on orders delivered within the United States.
How long does shipping take?
Orders are generally processed within 1–3 business days. After an order has been dispatched, standard delivery typically takes an additional 2–6 business days.
The estimated total delivery timeframe is therefore 3–9 business days from the date the order is placed.
How long does order processing take?
Most orders are processed within 1–3 business days, Monday through Friday. Processing times do not include applicable holidays.
Will I receive tracking information?
Once your order has been shipped, we will send a shipping confirmation to the email address provided with your order. Tracking details will be included when tracking is available for the shipment.
What should I do if my order is delayed?
Estimated delivery times may occasionally be affected by carrier delays, severe weather, holidays, or circumstances outside our control.
If your order has not arrived within the expected timeframe, please contact us with your order information so we can assist you with checking its status.
Do you accept returns?
Yes. We accept returns for eligible defective and non-defective products in accordance with the terms and conditions outlined in our Return and Refund Policy.
How long do I have to request a return?
Eligible return requests generally need to be submitted within 30 days of the date your order was delivered.
Additional eligibility requirements may apply, so please review our Return and Refund Policy before sending an item back.
Do you offer exchanges?
Yes. Exchanges are available for eligible products, subject to the requirements of our Return and Refund Policy and the availability of the requested replacement product.
How do I request a return or exchange?
Please contact our support team before returning any product. Include your order number and a brief explanation of your request.
After reviewing your request, we will provide the applicable instructions for completing the return or exchange.
What if I receive a damaged, defective, or incorrect item?
Please contact us as soon as possible after receiving the order. Include your order number and, where applicable, clear photographs of the product and its packaging.
This information can help us review the issue and determine the appropriate resolution.
How are refunds provided?
Once a refund has been approved, it is generally issued to the original payment method used for the purchase.
How long does it take to receive a refund?
After an approved return has been received and processed, refunds are generally issued within 7 business days.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
Can I cancel an order after placing it?
If you need to cancel an order, please contact us as soon as possible.
We may be able to cancel the order if it has not yet been processed or shipped. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
What payment methods do you accept?
Available payment methods are displayed during checkout. You can choose from the payment options available for your order at the time of purchase.
What if my payment is declined?
If your payment does not go through, first check that your payment information is entered correctly and try again.
If the issue continues, your bank, card issuer, or payment provider may be able to provide additional information about the declined transaction.
How can I contact Nova Traderr?
For assistance with products, orders, payments, shipping, returns, exchanges, or other store-related questions, please contact us using the information below.
Nova Traderr
1500 N GRANT STE 5490
Denver, CO 80203
United States
Phone: +1 720-798-9737
Email: support@novatraderr.com